General Information

 

• Please note that the following information represents answers to the most common questions about the practice, but is not intended as a comprehensive list of our policies and procedures.   

• The office is generally open from 8:00 AM until 5:00 PM, Monday through Friday.

• The main phone number for the office is 704-362-2663. 

• The fax number for the office is 704-362-2836.

• The office will be closed to observe major holidays.  

• In case of inclement weather, closings will be announced via email, the patient portal, and on the news page of this website.

• Appointment reminders are sent via text message.  No mobile information will be shared with any third parties/affiliates for marketing/promotional purposes.  All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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Patient Portal

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• Please click here to access the patient portal.

• Established patients may send and receive secure messages, view prescriptions and appointments, fill out forms and questionnaires, request prescription refills, and pay bills in the patient portal.

• If you do not yet have access to the patient portal please speak to your clinician or our staff at your next appointment, or call the office.  ​

 

Scheduling Information for Established Patients

 

• Please call our scheduling coordinator at 704-362-2663, extension 122, to schedule an appointment as an established patient.

• Follow-up appointments for established patients may be conducted in person, or virtually/via telemedicine at the clinician's discretion.  

• Please arrive at least 5-10 minutes prior to your scheduled appointment and check in at the front desk.

• Follow up appointments with an M.D. or Nurse Practitioner are generally scheduled for 20-30 minutes, longer as necessary.  

• Follow up appointments with a Therapist are generally scheduled for 45-60 minutes.  

• If the patient is a minor (under 18) they must be present for the appointment.  If you wish to schedule a parent or family-only session, please discuss it with your clinician.  

• Please notify us at least 1 business day prior to your appointment if you need to cancel.  Missed appointments and late cancellations are subject to charges.

• Please note that if you arrive late for your appointment, you may be asked to reschedule. 

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Fee Schedule 

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• The following is a list of the most common types of appointments and their respective fees; charges may differ for shorter or longer appointments, or for additional services. 

• Initial evaluation appointment with psychiatrist or nurse practitioner: $450

• 25-30 minute follow-up appointment with psychiatrist or nurse practitioner: $230

• 40-60 minute follow-up appointment with psychiatrist or nurse practitioner: $360 

• Initial evaluation with therapist: $215

• 60 minute session with therapist: $185

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Prescription Refills and Other Requests

 

• Many of the below concerns can be addressed through the patient portal; however, if you would prefer to call, the following extensions may be helpful.

• Please call us at 704-362-2663, extension 137 to request prescription refills.

• If you are having issues with insurance coverage of your prescriptions, including needing "prior authorization", please call our medical assistant at 704-362-2663, extension 145.  

• For clinical questions, including medication response and side effect concerns, please call our nurse at 704-362-2663, extension 154. 

• For medical records requests, including needing forms filled out or letters written, please call 704-362-2663, extension 167. Please be aware that these services are subject to charges.  

• For billing questions, please call the business office at 704-362-2663, extension 166.