General Information

 

  • Please note that the following information represents answers to the most common questions about the practice, but is not intended as a comprehensive list of our policies and procedures.   

  • The office is generally open from 8:00 AM until 5:00 PM, Monday through Friday.

  • The main phone number for the office is 704-362-2663. 

  • The fax number for the office is 704-362-2836.

  • The office will be closed to observe major holidays.  

  • In case of inclement weather, closings will be announced on WBTV, WSOC, and on the news page of this website.

 

Patient Portal

  • Please click here to access the patient portal.

  • Established patients may send and receive secure messages, view prescriptions and appointments, fill out forms and questionnaires, request prescription refills, and pay bills in the patient portal.

  • If you do not yet have access to the patient portal please speak to your clinician or our staff at your next appointment, or call the office.  

Scheduling Information for New Patients

  • Please be aware that not all clinicians may be accepting new patients.

  • Initial evaluation appointments with an M.D. or Nurse Practitioner may last from 45 to 90 minutes, depending on clinician preference.  

  • Initial appointments with a Psychologist or Therapist last approximately 60 minutes.

  • If the patient is a minor (under 18), both the child and a parent/guardian must be present for the initial evaluation appointment.

  • Please bring any prior records or reports that you think may be helpful to your clinician to your initial appointment, particularly any psychological/educational testing. 

  • Eastover Psychological & Psychiatric Group is in network with many of the major insurers in the region.  We are NOT in network with Medicare or Medicaid  You will need to check with our scheduling coordinator to confirm that we are in network with your insurer. 

  • If you are interested in being seen as a new patient please call us at 704-362-2663, extension 165 and leave your name and phone number.  We will return your call as soon as possible.  

 

Scheduling Information for Established Patients

 

  • Please call our scheduling coordinator at 704-362-2663, extension 122, to schedule an appointment as an established patient.

  • Please arrive at least 5-10 minutes prior to your scheduled appointment and check in at the front desk.

  • Follow up appointments with an M.D. or Nurse Practitioner are generally scheduled for 20-30 minutes, longer as necessary.  

  • Follow up appointments with a Psychologist or Therapist are generally scheduled for 45-60 minutes.  

  • If the patient is a minor (under 18) they must be present for the appointment.  If you wish to schedule a parent or family-only session, please discuss it with your clinician.  

  • Please call at least 24 hours prior if you need to cancel an appointment.  Missed appointments and late cancellations are subject to charges.

  • Please note that if you arrive late for your appointment, you may be asked to reschedule. 

 

Prescription Refills and Other Requests

 

  • Many of the below concerns can be addressed through the patient portal; however, if you would prefer to call, the following extensions may be helpful.

  • Please call us at 704-362-2663, extension 137 to request prescription refills.

  • If you are having issues with insurance coverage of your prescriptions, including needing "prior authorization", please call our medical assistant at 704-362-2663, extension 145.  

  • For clinical questions, including medication response and side effect concerns, please call our nurse at 704-362-2663, extension 154. 

  • For medical records requests, including needing forms filled out or letters written, please call 704-362-2663, extension 167. Please be aware that these services are subject to charges.  

  • For billing questions, please call the business office at 704-362-2663, extension 166.